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Can I swap my season for One Game credits?

Yes, at any point in the season. You get one One Game code for each game you have left, and swapping ends your place in the team and its auto-renewal.

Written by David Argyle

Yes. If the weekly commitment has stopped working, ask us to convert what's left of your season into One Game codes, and use them on casual games when you're actually free.

This is the option most people want when they're about to ask for a refund, because registration fees aren't refundable: see Can I get a refund?.

Who it suits

  • Your roster changed and you can no longer make your competition night

  • You are away for a chunk of the season

  • You are carrying an injury and want to come back on your own timing

  • You are missing more games than you are playing

If you miss three or more games in a row we'll usually get in touch and offer this before you have to ask for it.

What you actually get

You can swap at any point in the season. You get one One Game code for each game you have left: withdraw after 8 of 10 games, for example, and you get 2 codes. These work like account credit and are valid 3 months: see How does account credit work, and does it expire?.

Swapping gives up your place in the team and ends automatic renewal for it.

Using the credits

  1. Open the One Game tab in the Just Play app

  2. Filter by sport, city, night and time to find something that suits

  3. Check the expected skill level and the spots remaining, both shown on the game

  4. Book, and your confirmation email arrives with the venue location and what to do when you get there

One Game runs across a range of sports and venues around the country, and new games go up daily. How it all works is in What is One Game?.

Before you swap

If you are only going to miss two or three weeks, you may not need to do this at all. RSVP out in the app and we will look for a fill-in, which keeps your team and your spot intact: see Substitutions: how do subs work, and can I bring a fill-in?.

Still need a hand? Contact us with your team name and how many games are left in your season.

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