The Fun Game Guarantee applies to every One Game booking. If you didn't enjoy the game, message us with the game you played and why, and we'll give you a full refund. No form, no cap.
To raise it, contact us and tell us which game it was and what went wrong.
Why we offer it
Turning up on your own to a game full of strangers takes a bit of nerve. The guarantee exists so the worst case is not that you lost the money as well as the evening. It also gets us the feedback we need, because a game that did not work usually points at something fixable: a skill level set wrong, a squad that was too small, a venue problem, or somebody behaving badly.
What to tell us
The sport, venue, date and start time
What actually happened, in your own words
Whether the problem was the game itself, the other players, the venue, or something we did
Give us the detail even if you are not chasing money back. A specific report changes what we do the following week. A vague one does not.
How the refund works
Once you tell us, we process the refund within 7 days.
If the game did not go ahead at all
That is a different situation with a clear answer. A game that does not proceed is refunded in full, automatically. See Can I cancel or change a One Game booking?.
Still need a hand? Tell us what happened and include the game details, or read Can I get a refund? for how refunds work more generally.