The fastest way is the contact form at justplay.com.au/contact-us. You can also message us through the inbox in the Just Play app, which is the best option if your question is about a game you are already booked into.
Contact details
Email us at [email protected] ([email protected]), or message us in the app. We are open Monday to Thursday 11am-7pm, and Friday and Sunday 2pm-5pm, Melbourne time (AEST/AEDT). We are closed Saturday. We aim to reply within a couple of hours, and always within 1 business day. We do not have a phone support line.
We are also on Facebook and Instagram as Just Play, though anything involving your account, your money or an injury is better sent through the contact form so it reaches the right person and is on the record.
What to include
The email address on your account, if you are writing from a different one
Your sport, venue and the night you play
Your team name if you have one yet
The date of the game you are asking about
A screenshot, if something in the app is not doing what it should
Including those five things is the difference between one reply and four.
Quicker than messaging us
Cannot sign in or reset your password, see How do I sign in or reset my Just Play password?
Still need a hand? Go to the contact page and tell us what happened. A person reads it.