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Written by Just Play HQ
Updated over a week ago

Team / Season Refunds

Last season we placed 95% of entrants into permanent teams (over 2,000 individual players). However, very occasionally we may not have enough players register for a team to go ahead (It's kinda like running out of sauce at a BBQ - no one likes it, but sometimes it happens).

If the competition you register for isn't going ahead:
In the event this occurs we will provide you the options to swap to another night/ competition that is going ahead, or offer a credit for the full amount of your registration that can be used at a later date.

If you're no longer able to play in the competition you've registered for:

Just Play enter teams in competitions run by our partners and as such Just Play make full payment for the team's season fees to the competition provider. We confirm teams with our competition partners based on the number of registered players we have.

As a result, our fees are nonrefundable either prior to or during the season. Unfortunately this still applies even if you have a really great reason for not being able to play anymore, such as: you're moving house, you picked up an injury, your work/study circumstances changed etc.

Whether you play 9 out of 10 games, 6 out of 10 games or 0 out of 10 games, our costs and obligations to the competition provider don't change (we are responsible for making payment for the full season fees to the venue).

That said, in all cases where you have a desire to continue playing we will do everything practically possible to ensure you get value for your registration. This can include: swapping you to a night / sport / venue / season that suits you better, providing you with the equivalent game credits for games missed or whatever else we can work out.

One Game Refunds

If the game you booked does not go ahead, you are entitled to a full game refund. This is processed automatically when a game is forfeited / called off for any reason.

If you head to the game and it is called off for a reason Just Play is unaware of (for example: the opposition doesn't show up to the game and you don't get to play at all) please let our team know and we may process a refund for you.

Looking for the full legal spiel: Terms & Conditions

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