Firstly, what do we consider a no-show? A no-show is when a player is RSVP'd Yes for a game and they don't turn up.
We make updating your RSVP incredibly easy, including via a single click in the game reminder SMS. As a result the list of reasons to no-show to a game are very few (Busy at work or feeling sick are both fine reasons not to play, but not good enough reasons for you to not take 10 seconds to update your RSVP). While we prefer you update your RSVP 2 days before the game, or at least 1 day before the game, even doing so 45 minutes before the game start time will avoid having you marked as a no-show (Note: the game lineup is locked 30 minutes before the game as we then email this to everyone playing so they know who to expect at the game).
We collect details on attendances and no-shows via our weekly game report process. This information is then used to make sure our teams have a reliable lineup each week and to follow up any players that have no-showed to a game.
When someone no-shows to a game we will send them an SMS to let them know that this has been recorded and also update their RSVP for the next 3 games to unavailable (in case they have headed away / overseas and forgotten to do this). Any player who has been marked as unavailable is welcome to login to their dashboard and update their RSVP back to playing during this time.
By having this clear process we aim to avoid having a player ever no-show more than once during the course of a season. In the event someone does no-show twice in a single season we reserve the right to remove them from the team and turn their remaining games in to games credits as per our Terms & Conditions.
Still got questions? We have a few more answers up our sleeve: More info