Effective 29 September 2026.
This policy explains how Justplay Australia Pty Ltd (ABN 53 162 730 618) ("Just Play", "we", "us") collects, uses, shares and protects your personal information. It applies to our website (justplay.com.au), our mobile app, our uniform shop (shop.justplay.com.au), our blog (blog.justplay.com.au), and the competitions and One Game bookings we organise.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The short version
We collect what we need to register you, place you in a team, run your games and take payment.
Our app and database are hosted on Amazon Web Services (AWS) in Sydney, so your account data is stored in Australia. Some of the service providers we use, for things like payments, email and support, may process information overseas.
We do not sell your personal information.
Sharing your location is optional. Your profile picture does not have to be a photo of you: a cartoon or your pet is fine.
You can delete your account in the app at any time: Profile → Account → Delete my account.
What we collect
Account and profile: your first and last name, email address, mobile number, gender, your date of birth, your password, and your profile picture.
Playing with us: the leagues and games you register for, your team, the friends you register with, your RSVPs and attendance (including no-shows and late RSVPs), your answers to our player survey (such as sports, skill level and preferences), and feedback you give us.
Payments: payments are processed by Stripe. We never see or store your full card number. We keep records of your transactions, refunds and credits, and Stripe gives us limited card details such as the card type, last four digits and expiry date.
Messages: when you contact us through in-app chat, email or SMS, we keep a record of the conversation.
Device and usage information: how you use our website and app, your device type and operating system, your IP address, the token we use to send you push notifications, and information collected by cookies (see below).
Location: only if you allow it (see below).
Uniform orders: your name, delivery address and order details when you buy from our shop.
Sometimes we receive information about you from someone else: a friend who registers with you or invites you to a game, a venue partner (for example results, or a report about an incident at a game), or a basketball association confirming your PlayHQ registration.
Location
Our app can use your device's location to show you leagues and games near you. It is optional. If you say no, or turn it off later in your phone's settings, you can still use the app and browse leagues and games.
Your profile picture
We ask for a profile picture because it appears on your profile and your team page, which helps teammates recognise each other. It does not have to be a photo of you. A cartoon, an avatar or a picture of your pet is fine.
How we use your information
To register you, place you in a team (including with the friends you register with), and organise fixtures, lineups, RSVPs and fill-ins.
To take payments and manage renewals, refunds, credits and the fees set out in our Terms.
To send you service messages, such as your team details, game and RSVP reminders, cancellations and washouts, and renewal reminders.
To answer your questions and give you support.
To keep games safe and fair, including applying our Player Code of Conduct and our Terms.
To understand how people use our website and app, and to improve them and our competitions.
To tell you about new seasons, games and offers, unless you have opted out.
To meet our legal obligations, such as tax and accounting requirements.
Emails, SMS and push notifications
We send service messages by email, SMS and app push notification. These are part of how our competitions work: a cancellation SMS, for example, is how you find out your game is off. You will keep receiving service messages while you are registered for a season or a game.
You can opt out of marketing at any time. Use the unsubscribe link in any marketing email or follow the opt-out instructions in a marketing SMS. You can turn off push notifications in your phone's settings.
Team WhatsApp groups
Each team has its own WhatsApp group, which you can join from the app. Joining is optional. WhatsApp is run by Meta, not by Just Play, and handles your information under its own privacy policy. Other members of the group, including your teammates and the Just Play staff member in the group, can usually see your WhatsApp name, phone number and profile photo. You can leave the group at any time.
Who we share your information with
We only share what each party needs.
Venue partners who run the competition you play in. They may receive your name, your contact details where they need them to run the competition, team lists and results.
Basketball associations and PlayHQ. For competitions run through a basketball association, you register with PlayHQ directly, and PlayHQ and the association handle that information under their own privacy policies. We share your team details with the association so your registration can be matched to your team.
Other players. Other Just Play users can see your first name, last initial and profile picture. Your teammates can see your RSVPs for your team's games.
Service providers who help us run Just Play, under contract and only for that purpose: Amazon Web Services (hosting, in Sydney), Stripe (payments), Intercom (support chat and in-app messages), SendGrid (email), Cellcast (SMS), Shopify (our uniform shop), Squarespace (our blog), WhatsApp (team chats, if you join), analytics and advertising providers such as Google and Meta, and our professional advisers.
Authorities, where the law requires or allows it.
A buyer or successor, if all or part of our business is sold or restructured.
We do not sell your personal information.
Where your information is stored
Our app, website and main database are hosted on AWS in Sydney, so the information in your Just Play account is stored in Australia.
Some of our service providers are based overseas and may store or access information outside Australia, mainly in the United States, and also in countries such as Ireland and Canada. These are Stripe, Intercom, SendGrid, Shopify, Squarespace, WhatsApp and our analytics and advertising providers. We use established providers and take reasonable steps to make sure they handle your information in line with the Australian Privacy Principles.
Cookies and analytics
Our website uses cookies and similar technologies to keep you logged in, remember your preferences, understand how the site is used, and measure and show our advertising, including showing Just Play ads to people who have visited our site. Our app collects similar usage information.
You can block or delete cookies in your browser settings, although some parts of the site, such as logging in, may not work without them. You can also manage ad personalisation in your Google and Meta account settings.
Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include encrypted connections, established hosting and payment providers, and limiting access to the people who need it. No system is completely secure, so please keep your password to yourself.
If we have a data breach that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
How long we keep it
We keep your information while your account is open and for as long as we need it afterwards. We keep payment and transaction records for 7 years to meet tax and accounting requirements. When we no longer need information, we delete it or de-identify it.
Deleting your account
You can delete your account in the app at any time: Profile → Account → Delete my account. You can also email us and ask us to do it. If you are in a season that renews, opt out of your next season first.
When your account is deleted, we delete or de-identify your personal information, except records we have to keep by law (such as payment records) or need to resolve a dispute. Messages you have sent in a team WhatsApp group are held by WhatsApp, not by us.
Accessing and correcting your information
You can update most of your details in the app. To ask for a copy of the information we hold about you, or to correct something, email [email protected] from the email address on your account. We may need to confirm your identity first. We will respond within 30 days, and there is no charge.
You can ask us general questions without telling us who you are, but you cannot register or play without giving us your name and contact details.
Age
Just Play is for people aged 18 and over. We do not knowingly collect personal information from anyone under 18.
Questions and complaints
If you have a question or a complaint about how we have handled your personal information, email [email protected] with "Privacy" in the subject line. We will respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. We will publish the new version here with its effective date, and tell you by email or in the app if we make a significant change.
Contact us
Privacy Officer, Justplay Australia Pty Ltd, Level 16, 414 La Trobe Street, Melbourne VIC 3000. Email: [email protected].
This policy should be read with our Terms & Conditions.