Did you just say the 'R' word?
You've said it, so lets talk about it.
First things first, if you register with Just Play then we GUARANTEE to put you in a team on the night and competition you register for, or provide you with a full refund.
Last season we placed 97% of entrants into permanent teams (over 3,000 individual players). However, very occasionally we may not have enough players register for a team to go ahead (It's kinda like running out of sauce at a BBQ - no one likes it, but sometimes it happens).
If the night and competition you register for isn't going ahead:
In the event this occurs we will give you the option to swap to any other night/ competition or if you would prefer we will of course provide a full refund (within 7 days of the scheduled competition start date). Refunds will be processed back to the payment method you used to register (either credit card or PayPal).
In all other circumstances:
Just Play enter teams in competitions run by our partners. As such Just Play make full payment for our teams season fees to the competition provider. Regardless of if you play 14 out of 15 games, 8 out of 15 games or 0 out of 15 games, our costs and obligations to the competition provider don't change (we are responsible for making payment of the full season fees to the venue).
We post your playing top within 7 days of you signing up and confirm teams with our competition partners based on the number of registered players we have. As a result our fees are nonrefundable either prior to, or during the season. Unfortunately this still applies even if you have a really great reason for not being able to play anymore, such as: you're moving house, you picked up an injury, your work/study circumstances changed etc.
That said, in all cases where you have a desire to continue playing we will do everything practically possible to ensure you get value for your registration. This can include: swapping you to a night / sport / venue / season that suits you better, providing you with the equivalent game credits for games missed or whatever else we can work out.
98% of Games go ahead, 2% don't for reasons outside of our control (more on what Just Play do and don't look after here). If you book in for a one off game and this doesn't go ahead for whatever reason we will by provide you with 1 x games credit so you can book another game. Never, ever want to play again? We will by request refund the cost of your game instead of providing a credit, just get in touch with us.
Hopefully this has answered your question.
If not, you're welcome to get in touch with us.
Looking for the full legal spiel: Terms & Conditions